Support

Questions, problems or wrong event details? Email us at jamesyang14@gmail.com and we'll get back to you as soon as we can.

Frequently asked questions

Do I need an account?

No. FestiGo works without signing up.

Will I lose my saves when I change phones?

Not if you use iCloud. Saved events, checklists, check-ins and badges are kept in your own iCloud. Sign in with the same Apple Account on your new phone and they come back. You can check the status in Me › Data › iCloud sync.

Why didn't I get a booking reminder?

Make sure notifications are on in your iPhone's Settings › Notifications › FestiGo. Reminders go off at 9 am on the suggested booking date; if that date has already passed, no reminder is set and the event page shows a "See hotels" button instead.

Why can't I check in?

Check-in only works while the event is on and when you are within its check-in area (usually 10 km for events, 2 km for landmarks and 150 m for restaurants). Allow FestiGo to use your location, and for restaurants turn on Precise Location. Restaurants need two check-ins at least an hour apart: one when you sit down and one after your meal. If you went somewhere before, tap "Been here before? Add it yourself" to add it to your map (without a badge).

How accurate are the event dates?

Dates come from organisers' official announcements and are checked against official websites every week. Dates marked "Date not announced" are estimated from past years. Save an event to get notified when its dates are announced or change. The organiser's website always has the final word.

Who handles my flight or hotel booking?

The partner you book with (for example Trip.com, Klook, KKday or GetYourGuide). Payments, changes, cancellations and refunds are handled by that partner, so please contact their customer service. FestiGo does not sell tickets or travel services.

How do I change my departure airport or language?

Go to the Me tab. Your departure airport is used for flight links and to tell domestic trips from international ones.

I found a mistake or want to suggest an event.

Email us at jamesyang14@gmail.com. Please include the event name and, if you can, a link to the official source.